In a city as large as Toronto, you have a several options when choosing a company that specializes in Audio and Video services. So, how do you ensure that you are choosing the best company that not only offers high quality equipment, but also top-notch service? Here are a few ways you can help narrow your focus in your search for a production company that will best support your event to create a great Audio-Visual experience.

Identify your needs

Before you can find a company that is the best fit, you must first determine what exactly your needs are and work out the scope of your event. Needs are going to differ depending on the type of event and where you will be hosting it. Once you have a list of equipment must-haves*, then consider the following:

  • Do you need to keep the equipment for long-term use in a series of events, or is it really for one-time only?
  • Do you require help with set-up and tear-down?
  • Would you want to have a professional technician on-site for support?
  • Do you need assistance in designing a solution that looks and sounds great?
  • Are you on a tight timeline?

Creating a comprehensive list of needs will allow you to immediately remove companies that are unable to fulfill your most important requirements.

*If you are unsure what equipment you will need, check out one of our previous blog posts (including wedding eventsAGM prep, or Christmas parties) to give you a jump start.

Quality and reliability

When you’ve got a list of local AV companies that check all the boxes on your needs list, be sure to delve deeper and narrow it down by considering the quality of their equipment. Ask yourself: do they offer well known name brands? How well is the equipment maintained? Often this will be answered by clearly presented website content, but a call to the sales team will help you find our quickly.

Customer Service

In your search, consider how well you are treated by the companies you are researching, as this is often indicative of the service you will receive upon booking. When in contact with these companies, were representatives available to answer your questions? Were they able to provide recommendations and guidance above and beyond what was asked? Did they take the time to ensure you were satisfied with the information provided? What services do they offer before, during and after your use of the equipment? A great company will ensure they have the full picture of your requirements, and work with you in order to provide you with the best possible results.

Reviews and Recommendations

When it comes to making your final decision, do not rely solely on a company’s advertisement. A company may boast that they are the best in the city, but do they have the experience to support that statement? Be sure to read both positive and negative reviews online with an open mind. When approaching negative comments, consider when the review was posted, and what the major concerns are to determine whether or not there are any trends. Beyond this, ask the company for a client list so that you can speak to past clients in person about their experiences. This allows you to ask questions and seek clarification on any areas of concern that past clients may have had. Hearing first-hand experience will provide you with a true representation of that company.

Consider our team

Our Metrocom team provides a full-service sales and rental solutions, with a wide range of services. We would love the opportunity to chat with you about your Audio-Visual needs and support you in the successful planning, execution and wrap up of your event. Contact Us today!